FAQ's

1. What sizes do your trees come in? We offer trees in thee different size containers #5- 5/6 feet tall, #15 1-1.5" caliper, and #25- 1.75-2in caliper. A #15 is similar to a 15 gallon, but because it isn't exactly 15 gallons we have to refer to it as a #15.  Heights will vary depending on which tree you select.

2.  How do I know what size tree to order? This is a decision you have to make based on your budget and how long you want to wait for a mature tree.  For homeowners we recommend the #15 size.  It already has the branching structure created, but still small enough to handle without heavy equipment.  Most of our landscape contractors prefer the #25 size.  

4. Is my credit card safe? All payment transactions on our website use industry leading SSL Technology to ensure your privacy and security. In fact, when processing credit cards, we don't even have access to your credit card number. It is securely encrypted once you submit it.

5. What are your shipping costs? We ship all our trees to wholesale customers via common carriers and freight is charged based on footage used.  For retail customers we only ship to customers in the Portland/Salem area and charge a flat fee $50  (15 miles) $100 (30 miles) regardless of how many trees you purchase.  Garden Products shipping costs are calculated based on UPS weight and volume prices.

6. Where can I find your Warranty & Return Policy?  Customers need to notify us within 48 hours if there are any problems with their orders. There is no warranty on trees purchased by retail or wholesale customers beyond that unless an extended warranty has been purchased.   Trees returned or exchanged for any other reason are subject to a 25% restocking fee.  

7. Where can I find your Shipping Policy?   For wholesale customers we ship throughout the continental United States via Common Carrier. For retail customers we only deliver to customers in the Portland/Salem area.  Retail customers outside our shipping area are welcome to make their own shipping arrangements or pick the trees up from our nursery in Canby, Oregon.

8. Do you offer Gift Certificates? Currently, we are not set up to offer Gift Certificates 

9. Can I have my tree delivered and planted? No, We are currently licensed as a grower, but need a landscapers license to plant trees on other peoples property.  We hope to be able to offer this service soon. 

10. Do you ship internationally? No

11. Do you have any Dealers? Yes, we have several garden centers in Utah and some in Washington, Idaho, and Colorado that carry our trees.  Please contact us if you need help locating a local garden center. 

12. How do I contact you? Please call 503-266-8733 or send e-mail to moreinfo@supertrees.com

13. Do you charge Sales Tax? No, Oregon does not have a sales tax.

14. How do I care for my SuperTrees? You should water your tree weekly through the summer and possibly twice a week if the weather is really hot.  After the first year your tree will need to be fertilized and pruned each year to eliminate co-dominate branching. We offer pruning and maintenance services to customers in the Portland/Salem area.  

15. Where are your trees grown? Our trees are grown at our nursery in Canby, Oregon.